Adobe PDF Converter error when sending report to PDF in Microsoft Dynamics GP

Just recently, I was working on a few Report Writer reports for a client and assisting with installing the latest Adobe Acrobat Standard version for them. After Adobe was installed, we decided to run a few tests to attempt to send some of the modified reports output via email using the Send To > Mail Recipient PDF option on the Report Output window.

Send To > Mail Recipient PDF
Upon choosing the Mail Recipient PDF option, we received the following error:

Adobe PDF Converter error

The error seems to come from the Adobe PDF Converter application which suggested that our PDF conversion process must rely on the system fonts and use document fonts. In addition, the message provided the path to address the issue as well, so we followed.

Initially, you must go to the Devices and Printers panel in Microsoft Windows, then right click on the Adobe PDF Converter printer and choose Printer Properties.

Devices and Printers panel
Once the Adobe PDF Converter Properties window opens, click on the Preferences button

Adobe PDF Converter Properties window
The Preferences button will now open the Adobe PDF Converter Printing Preferences window, where the option referring to the specific error comes to surface:

Adobe PDF Converter Printing Preferences window
Once the checkbox was unmarked, we were able to re-test our reports and everything worked just as intended.
If you ever run across this error, just know that the fix is very simple.

Until next post!

MG.-
Mariano Gomez, MVP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com/


Comments

Gadget Reviews said…
Thank you. I really needed that
December 13, 2010 at 5:13 AM
Erin H. said…
Hi Mariano -
We are having this same issue. The odd part is we have followed the instructions in the application, which match yours, and are still getting the same error even when the "rely on system fonts" selection is off/unchecked. We've verified the print settings, closed/reopened the application, etc. No luck. Of note, we do run GP through a Citrix server and not on a local install.

Any suggestions? Thanks for any help/ideas you can offer. We appreciate it!
July 2, 2014 at 7:57 PM
Mariano Gomez said…
Erin,

Chances are you need to set these on your Citrix server, since GP runs there. Open an administrative console on your Citrix server and change the Adobe settings there.
July 27, 2014 at 11:15 AM
Post a Comment

Popular posts from this blog

DBMS: 12 Microsoft Dynamics GP: 0 error when updating to Microsoft Dynamics GP 2013 R2

Image
Hello all! It's been quite a while since I've actually written anything of remote interest to anyone who follows my blog, but at the same time, you will be pleased to know that I've been quite busy in the consulting front, with upgrades, server migrations, complex multi-instance postings involving 10's of thousands of transactions, wrapping up some Field Service Automation projects, and the list goes on and on. This time around I want to bring to the forefront, an issue I encountered updating  from Microsoft Dynamics GP 2013 SP2 to Microsoft Dynamics GP 2013 R2 plus the latest service pack. Background My client requested a server migration to a new environment where they wanted to deploy Dynamics GP 2013 R2 web client (plus the latest service pack) and upgrade their relational database management system to Microsoft SQL Server 2014. This is something I'm absolutely comfortable with (for the most part) given also that my client was sitting at Microsoft Dynamics...
Read more

Do I have to use those "Z-" currency IDs in GP?

Image
I know this seems like a trivia question, but recently I have come across a number of clients who have been using Microsoft Dynamics GP for a number of years and have been told by their former partners that they *must* use the predefined currency IDs created after adding the sample company, with no real explanation to support these claims. Case in point, my new client in Saudi Arabia, has been struggling for years to understand why they were told to prefix all currency IDs with the "Z-". So they went ahead and setup "Z-SR" for the Saudi Real. If you are familiar with Microsoft Dynamics GP and the sample company, Fabrikam, you may have noticed by now that after adding the sample company (which is not a requirement by any means), you will get a number of predefined currencies such as Z-US$ (US Dollars), Z-UK (British Pounds), Z-C$ (Canadian Dollars), Z-AUD (Australian Dollars), and so forth, accompanied by a number of exchange rate tables. If you are not familiar wi...
Read more

Microsoft Dynamics GP Scrolling Windows and Line Sequence Numbers

Image
I thought I would write about something meaningless that no one really thinks about. However, I realized that this is a compelling topic since it makes for some interesting discussion around the ability to insert line items withinin most transaction scrolling windows. Let’s take some time to understand where Line Sequence Numbers come from. A Line Sequence Number is auto generated by Dynamics GP and uses a seed value of 16,384 as a basis for the first line. Each subsequent line in the scrolling window is incremented by this number, so line number 2 would have a Line Sequence Number value of 32,768, line number 3 would have Line Sequence Number Value of 49,152, and so on. Since most GP transaction entry scrolling windows allow inserting rows in between line items, the newly inserted Line Sequence Number value is calculated as an average between the previous and the next line item sequences, i.e., if you were to insert an item in between row 1 and row 2 in the scrolling window -- keep in...
Read more