Support Debugging Tool FAQs

I get asked almost on a daily basis what is Support Debugging Tool and how to get a hold of it. In addition, many partners have not ventured into using the tool at their customers, because they are unsure of the installation process, the footprint, or unaware that it's a free tool.

Now, David Musgrave over at Developing for Dynamics GP has channeled all those inquiries into a Frequently Asked Questions (FAQ) article. If you are a customer and want to take advantage of Support Debugging Tool, but you are unsure how to obtain it, this article is just right for you. If you are a partner trying to become familiar with the tool and the installation process, this article is also right for you.

If you are not using Support Debugging Tool, you are definitely making your support and troubleshooting efforts much more difficult than they should be.

Related Articles

For all Support Debugging Tool articles over at Developing for Dynamics GP, click here. For all SDT related articles on this site, click here.

Until next post!

MG.-
Mariano Gomez, MVP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com

Comments

Post a Comment

Popular posts from this blog

DBMS: 12 Microsoft Dynamics GP: 0 error when updating to Microsoft Dynamics GP 2013 R2

Image
Hello all! It's been quite a while since I've actually written anything of remote interest to anyone who follows my blog, but at the same time, you will be pleased to know that I've been quite busy in the consulting front, with upgrades, server migrations, complex multi-instance postings involving 10's of thousands of transactions, wrapping up some Field Service Automation projects, and the list goes on and on. This time around I want to bring to the forefront, an issue I encountered updating  from Microsoft Dynamics GP 2013 SP2 to Microsoft Dynamics GP 2013 R2 plus the latest service pack. Background My client requested a server migration to a new environment where they wanted to deploy Dynamics GP 2013 R2 web client (plus the latest service pack) and upgrade their relational database management system to Microsoft SQL Server 2014. This is something I'm absolutely comfortable with (for the most part) given also that my client was sitting at Microsoft Dynamics...
Read more

Do I have to use those "Z-" currency IDs in GP?

Image
I know this seems like a trivia question, but recently I have come across a number of clients who have been using Microsoft Dynamics GP for a number of years and have been told by their former partners that they *must* use the predefined currency IDs created after adding the sample company, with no real explanation to support these claims. Case in point, my new client in Saudi Arabia, has been struggling for years to understand why they were told to prefix all currency IDs with the "Z-". So they went ahead and setup "Z-SR" for the Saudi Real. If you are familiar with Microsoft Dynamics GP and the sample company, Fabrikam, you may have noticed by now that after adding the sample company (which is not a requirement by any means), you will get a number of predefined currencies such as Z-US$ (US Dollars), Z-UK (British Pounds), Z-C$ (Canadian Dollars), Z-AUD (Australian Dollars), and so forth, accompanied by a number of exchange rate tables. If you are not familiar wi...
Read more

Microsoft Dynamics GP Scrolling Windows and Line Sequence Numbers

Image
I thought I would write about something meaningless that no one really thinks about. However, I realized that this is a compelling topic since it makes for some interesting discussion around the ability to insert line items withinin most transaction scrolling windows. Let’s take some time to understand where Line Sequence Numbers come from. A Line Sequence Number is auto generated by Dynamics GP and uses a seed value of 16,384 as a basis for the first line. Each subsequent line in the scrolling window is incremented by this number, so line number 2 would have a Line Sequence Number value of 32,768, line number 3 would have Line Sequence Number Value of 49,152, and so on. Since most GP transaction entry scrolling windows allow inserting rows in between line items, the newly inserted Line Sequence Number value is calculated as an average between the previous and the next line item sequences, i.e., if you were to insert an item in between row 1 and row 2 in the scrolling window -- keep in...
Read more