Wednesday, November 5, 2008

How to uninstall Microsoft Dynamics GP 10.0 if you cannot uninstall it by using the "Add or Remove Programs" feature

INTRODUCTION

This article describes how to uninstall an existing Microsoft Dynamics GP v10 system if you cannot uninstall it by using the Add or Remove Programs feature (or Programs and Features in Windows Vista) in Control Panel. It is recommended that you verify that you cannot uninstall by using Add or Remove Programs first.

MORE INFORMATION

First, verify that you cannot uninstall Microsoft Dynamics GP by using Add or Remove Programs (or Programs and Features)

To verify that you cannot uninstall Microsoft Dynamics GP by using Add or Remove Programs (or Programs and Features in Windows Vista), follow these steps.

For Windows XP or Windows Server 2003:

1. Click Start, click Run, type control appwiz.cpl in the Open box, and then press ENTER.
2. Click to select Microsoft Dynamics GP 10.0 product from the application list, and then click Remove.


For Windows Vista:

1. Click Start, type Programs and Features in the Search box, and then press ENTER.
2. Click to select the product to be uninstalled from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks.


If you were able to uninstall Microsoft Dynamics GP 10.0 by using Add or Remove Programs, you are finished. If you were unable to uninstall Dynamics GP, you may have issues with the Add or Remove Programs dialog box, or some Dynamics GP components may not be uninstalled. In these cases, you may be unable to reinstall Dynamics GP and/or may end up with additional errors when attempting to install again.

If Add or Remove Programs does not uninstall Microsoft Dynamics GP 10, use this alternative method to uninstall

After you use this method, you can reinstall Microsoft Dynamics GP 10.

Note: You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:

http://support.microsoft.com/gp/admin

Step 1: Remove any remaining Windows Installer packages for Microsoft Dynamics GP 10

1. Click Start, click Run, type installer, and then click OK. This process opens the %windir%\Installer folder.

2. On the View menu, click Details. Important To use the View menu in Windows Vista, you must press the ALT key first to display the menu bar, and then click the View menu.

3. On the View menu, click Choose Details.

4. Click to select the Subject check box then click OK. Note It may take several minutes for the subjects to appear next to each .msi file.

5. For Windows XP or Windows Server 2003, on the View menu, point to Arrange icons by, and then click Subject. For Windows Vista, on the View menu, point to Sort By, and then click Subject. In Windows Vista, a User Account Control dialog box may be displayed with the following warning:

An unidentified program wants access to your computer

Click Allow when you see this warning message.

6. Locate the "A cross-industry financial management solution for mid market segment businesses" installer package (b7d84e.msi file). Right-click and select uninstall.

7. Locate the "Dexterity Shared Components" installer package (8ab4386.msi file). Right-click and select uninstall.

Step 2: Remove any remaining Dynamic GP 10 installation folders

1. For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK. For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft Shared, and then press ENTER.

2. Delete the Dexterity folder

3. For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles% in the Open box, and then click OK. For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%, and then press ENTER.

4. Delete the Microsoft Dynamics GP folder

5. For Windows XP and Windows Server 2003, click Start, click Run, type %ProgramFiles%\Microsoft Dynamics, and then click OK. Note On a computer that is running a 64-bit version of Windows XP, type %ProgramFiles(x86)%\Microsoft Dynamics, and then press ENTER.For Windows Vista, click Start, click Start Search, type %ProgramFiles%\Microsoft Dynamics, and then press ENTER.

4. Delete the GP folder

Step 3: Remove the registry subkeys for Microsoft Dynamics GP

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 - How to back up and restore the registry in Windows

1. Locate and then delete the registry subkeys for Microsoft Dynamic GP if they are present. To do this, follow these steps:

a. For Windows XP and Windows Server 2003, click Start, click Run, type regedit, and then click OK. For Windows Vista, click Start, click Start Search, type regedit, and then click OK.

b. Click the following subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Business Solutions


c. On the File menu, click Export, type DeletedKey01, and then click Save.

d. On the Edit menu, click Delete, and then click Yes to confirm the deletion.

Step 4: Restart the computer

Restart the computer. If the uninstall was successful, you are finished and can now reinstall the Microsoft Dynamics GP if you want.

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Until next post!

MG.-
Mariano Gomez, MVP, MCP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com

4 comments:

GnomeSkull said...

Thank you, this helped me with an uninstall of GP that was making me crazy.

Anonymous said...

This was a very helpful article for multiple instances of GP that have been installed but damaged and could not be repaired in Add/Remove Programs. Thanks so much!

Anonymous said...

Hi Mariano,

Naturally this did not work for me. My error is: The path specified must be an absolute path. I get this when I try Add/Remove programs and also when I performed the installer uninstall. I took Dex off to see if that would help, but it did not.

Any ideas?

Leslie

Humberto said...

Mariano, I'm trying to install the Analysis Cubes for GP and get the error "Microsoft Dynamics GP client must be installled in order to complete the Microsoft Dynamics GP Analysis cube installer".

I know this is because I have two instances of GP running (one for my machine and another for the company server).

I already searched REGEDIT for
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions\Great Plains\1033
and didn't find any similar entry.

Is there a way I can install the Analysis cubes without uninstalling and reinstalling GP?