Tuesday, January 17, 2012

Management Reporter: Server Error in Application "MANAGEMENT REPORTER"

Just recently, I fielded a question on an issue that was happening with a Management Reporter installation. The partner reported getting the following error (shown in the picture) when attempting to open the Management Reporter URL address: Server Error in Application "MANAGEMENT REPORTER".


The error also indicated an HTTP Error 403.14 - Forbidden. The Web server is configured to not list the contents of this directory. Typically, when you attempt to navigate to the server URL hosting Management Reporter, at the default port 4712, you can expect to receive a blank page. A blank page simply means that all Management Reporter application services are running just fine.

Scrolling through the error page, the following additional information reveals that a default document is not configured for the requested URL, and directory browsing is not enabled on the server.


In doing some research, I came across Microsoft Support KB article 942062 which explains the issue being related to Directory Browsing and Default Document not being enabled on IIS. The article provide the steps to resolve both.

With the increased reliance on the Microsoft application stack, a lot of errors that on the surface may appear to be Dynamics GP or Management Reporter related, are simply the reflection of a problem with the stack's configuration. When troubleshooting these initial problems it's always recommended to look at the Event Viewer and do some extra research in the Microsoft Support database.

Until next post!

MG.-
Mariano Gomez, MVP
IntellPartners, LLC
http://www.IntellPartners.com/

No comments: