Thursday, February 5, 2009

Internet Explorer scripting errors on Microsoft Dynamics GP Home Page

Microsoft Dynamics GP home page is a relatively new and fascinating feature. While users are becoming more and more familiar with its use, it is still puzzling when errors show up inadvertly. The following error was reported by a user of Dynamics GP a few days ago:

Home Page Error

Line: 335
Char: 6
Error: The data is invalid
Code: 0
URL: file:///c:/Documents%20and%20Settings/[user_folder]/Local%20Settings/Temp/tmp16A.tmp

Each time the user refreshed the home page, the same error would manifest with a different temporary file.

In fact, the line number, character, and temp file may vary from machine to machine in this case. However, the resolution to this problem is relatively simple:

1. Close all applications on the user desktop
2. Open Microsoft Windows Explorer and go to the folder indicated, c:\Documents and Settings\[user_folder]\Local Settings\Temp.
3. Highlight all files and delete them
4. Launch Dynamics GP and log on into the system.

This should take care of the error!

Related Articles:

KB article 913822 - The home page displays the XML code for the home page when you start Microsoft Dynamics GP

KB article 916673 - Error "Metrics are not available because Microsoft Office Chart Components ..."

KB article 917998 - How to disable the home page feature in Microsoft Dynamics GP

KB article 918313 - Frequently asked questions about the home pages and area pages features in Microsoft Dynamics GP

Related articles on this site:

- Restricting Access to Metrics on Microsoft Dynamics GP 10 Home Page. Click here.
- Changing Microsoft Dynamics GP 10.0 Home Page Background Color. Click here.

Until next post!

MG.-
Mariano Gomez, MVP
Maximum Global Business, LLC
http://www.maximumglobalbusiness.com/

2 comments:

Anonymous said...

I have web components installe and just started getting this error. It started on Tuesday, so I think it relates to the windows update!

Gijeet said...

can't get to that folder even when logged in as Administrator. Says Access denied.