Tuesday, April 10, 2012

Integration Manager for Microsoft Dynamics GP 2010 hangs when running an integration - Follow up Redux

The forums are hot with users and partners reporting an issue with Integration Manager for Microsoft Dynamics GP 2010 hanging when running an integration. Everyone seems to agree the issue started sometimes over the past 2 weeks, with most users reporting a normal behavior and the ability to run trouble free integrations prior to that date.

I should note that I have blogged about other hanging issues in the past here:

- Integration Manager for Microsoft Dynamics GP 2010 hangs when running an integration
- Integration Manager for Microsoft Dynamics GP 2010 hangs when running an integration - Follow up

The first article above, details what was initially thought to be an issue after a change to the .NET Framework 3.5 was released by Microsoft.

The second article - the follow up - talks about an issue with the Connect gadget on the home page and one of the slides not cycling correctly, causing Integration Manager integrations to lock up.

This time around, Microsoft Support has indentified the problem (integrations hanging) to be, once more with the Connect gadget. The issue this time has been narrowed down to a user not signing in to Connect, which some how affects Integration Manager's ability to run an integration.

The workaround at this time appears to be removing the Connect gadget from the home page, prior to running the integration.

To disable the Connect gadget follow these steps:

1. Click on Customize this page below the toolbar.


2. Click on the Connect checkmark to disable the option.


Since this issue does not cause data loss and nor interferes with the normal operation of the application, and since there's an immediate workaround, chances are it will be put on the back burner long before you will see some fix being issued. So for now the workaround should do.

Until next post!

MG.-
Mariano Gomez, MVP
IntellPartners, LLC
http://www.IntellPartners.com/

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